Refund policy

30-day returns
You have 30 days after delivery to request a return.

To be eligible for a return, your item must be unused and in its original packaging. You'll also need your order number or proof of purchase.

How to start a return
Email us at support@gripvy.com with your order number and the item you'd like to return. If your return is approved, we'll send you instructions on how and where to send your package. Please don't send items back without contacting us first. Returns sent without an approved request can't be accepted.

Return shipping
Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong. There's no restocking fee.

Damaged, defective or wrong items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email support@gripvy.com within 7 days of delivery with your order number and a photo of the item. We'll send a free replacement or a full refund. In most cases you won't need to send the item back.

Order cancellations and changes
You can cancel or change your order within 12 hours of placing it, as long as it hasn't shipped yet. Email support@gripvy.com with your order number.

Non-returnable items
Gift cards and items marked as final sale can't be returned.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is approved, place a new order for the item you'd like.

Refunds
We'll let you know once we've received and inspected your return, and whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days. Original shipping is free, so nothing is deducted for it. It can take some extra time for your bank or card issuer to post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at support@gripvy.com.